State Farm® Insurance Agent Rachel Davis

"Very nice and makes stuff easy"

"Update: Kaylee and I talked on the phone and had a productive conversation. Still not thrilled with the final numbers, but that is not her decision. She was able to articulate everything quite well. Thanks

Kaylee offered fast service but seemed more concerned with her rating that responding to customer needs. She made sure I had this link and wanted me to mention her by name, but responded to an inquiry as to why premium costs stayed the same despite a reduction in coverage with a seven-word answer and no pleasantries. Her request to give her a positive recommendation was longer than her two combined answers. I understand costs go up, but as a 20+ year customer who stayed loyal when moving three hours away should warrant pleasantries such as "thank you", "we understand your concern", etc. My messages to her were written professionally."

"Kaylee in Rachel Davis' office deserves this review. She took the time to explain my options and answered all my questions!"

"Kaylee was very quick at supplying a new home insurance estimate, and the rates beat out our comparative quotes from other agencies."

"Switched coverage from an existing vehicle to a new one"

"Called to get a dec page and Kaylee had it to me in minutes! Outstanding timeliness on her part."

"Lily Kemp did a great job with our new home insurance. Lily provided the information as to what was needed and very responsive to giving the information we requested. Thank you Lily"

"I had an accident in North Carolina with my pick up. I’ve never had to deal with insurance like this before, and I thought the way I was treated what was wrong when I finally got a hold of somebody that would help me then I find out the agent. I went ahead and filed a claim without letting me know that she was going to do that and then she got upset with me because I figured out how to do it."

"They were extremely efficient, professional, and courteous."

"Lilly sent a declaration page asap to ensure that our group could rent a resort for a quilting retreat. We are pleased with the information provided."

"Lily Kemp was fantastic helping us with our Mother's renters insurance and car insurance."

"Had a great experience with excellent communication from both Kaylee and Lily. Very understanding of my situation and also provided a quick and easy quote I’m grateful to be apart of this branch!"

"Very fast at sending documents, very friendly, and answers any questions I have for them"

"Lily was SO kind to work with over the phone and was super helpful in getting our policy updated with our new car. It’s so refreshing to have great customer service! Thank you Lily!!"

"Great service! Kaylee was very helpful and fast to help!"

"Had Rachel Davis State Farm for YEARS and am being cancelled due to having my car towed too many times in a year (6 times). Unbelievable given how much I have paid them monthly for YEARS. Do NOT go with State Farm…did not fight for me at all. If I could give them Zero stars I would"

"Very quick response and very helpful"

"I have had perfect customer service from Rachel and her team! Quick call backs and great financial services. Rachel helps me think about where I want to be 5-30 years in the future. I’m lucky to work with her and her great team."

"They are quick to respond when trying to secure you as a new customer but once you are onboard, they are slow to respond. You have to keep following up to get answers to questions."

"The service was very quick in response time. Kaylee was very fast in responding."

"My transition to StateFarm has been seamless. Thank you Hailey"

"Kaylee was great to work with, communication was amazing, quick feedback, and easy to deal with. Great job Kaylee! Appreciate the help you provided me."

"Excellent service!"

"Kate is such a great help! State Farm is lucky to have her!"

"Very helpful. Nice giro👍"